Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. 

To start a return, please contact us at sales@twoboxhobbies.com.au. If your return is accepted, buyers are required to return the item at their own cost with tracking number, also we will e-mail you where to send the package to. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions about the return at sales@twoboxhobbies.com.au



Damaged Product 

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, if so that we can evaluate the issue and make it right.

Faulty Product

If you have received a faulty item, please contact us so we can arrange the product to be returned to us for assessment. We may check manufacturer standard warranty terms to verify the product is still under warranty.

A copy of the original invoice or reference number must be included with the returned product. If proof of purchase is not provided, we may not be able to offer a replacement product, repair, credit, or refund.

You must make sure that the returned product is suitably packaged to prevent further damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us.

Upon receipt of a faulty product, we will either test the product ourselves or return the product to the manufacturer or supplier for assessment. Goods that require testing may take up to 30 business days.

If a fault is detected, and is not due to wear and tear, or misuse, we will offer you a replacement, repair,credit or refund. Evidence of miss use, corrosion, excessive force or lack of care and maintenance will be deemed as user error.

If the fault does not fit the above criteria and is not covered under the manufacturer’s warranty, then a replacement, credit or refund may not be provided. We may offer to repair the product at your cost. We will provide an estimate of any charges before commencing with any repairs.

Received Incorrect Items

Please contact us if we sent you incorrect item, so that we can organize free return and send you correct item at at our cost.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like custom products (such as pre-orders or special orders), and we also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

All item must be returned in brand new, unused and unopened condition like what we sent to you. Please keep in mind that there's a 20% restocking fee on all returns that are not faulty including change of mind. We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not within 2 business days. If approved, you’ll be automatically refunded back to your original payment method. Please remember it can take 3-8 business days for your credit card or payment provider to process and post the refund too.

Warranty

Some product may come with warranty for a certain period of time to be free from defects in materials and workmanship from the date of purchase. The chassis and driveline (including the motor) are only covered against manufacturer’s defects in materials, workmanship or assembly when they are new (before being used).  For a detailed explanation of what is covered by warranty, please refer to the manual included with your vehicle or contact us if you have any questions.